Privacy Policy

B&M Noble Co., a California corporation doing business as Duchateau (“Duchateau”, “we”, or “us”), respects the online privacy of its customers as well as visitors to and users of https://duchateau.com/ (the “Site”). The Site is governed by our Terms & Conditions, which can be found at https://duchateau.com/terms-conditions. This Privacy Policy (the “Policy”) governs, refers, and relates to the information we collect from you from the Site.

While offering to you the advantages and convenience of web-based technologies, we strive to employ practices ensuring information collected about you is used conscientiously and appropriately, and that steps are taken to ensure your information is kept private.

This policy does not apply to information you may provide to us, or that we may otherwise obtain, through means outside the Site, such as information given to us over the phone, by mail, or in person.

YOU SHOULD CAREFULLY READ THIS POLICY BEFORE USING THE SITE. AS PERMITTED BY APPLICABLE LAW, YOUR USE OF THE SITE SIGNIFIES YOU HAVE READ AND UNDERSTOOD, AND AGREE TO THIS POLICY.

 

WHAT INFORMATION IS COLLECTED ON THE SITE?

Personal information collected about you includes your name, address, telephone number, email address, and other information we collect and maintain when you visit our Site and voluntarily contact us through the Site, including information you provide on sign-up and account registration pages, warranties, and/or other submissions made through this Site. We also collect personal information through your use of a mobile device, such as a smartphone, tablet, or iPad. This information includes your mobile device identifier, device type, and IP address.

We do not knowingly collect any personal information from children under the age of sixteen (16). The Site is directed to persons who are at least sixteen (16) years of age. If a parent or guardian is made aware of a child under the age of sixteen (16) providing us with personal information through any point of contact, we ask to be contacted at the below address or email address. We will delete the child’s information from our files promptly upon receipt of such notification. If Duchateau has actual knowledge that personal information about a person under the age of sixteen (16) has been collected without appropriate parental consent, Duchateau will take the appropriate steps to delete such information.

You are not required to provide all of the personal information identified in this Policy to use the Site or its services, but certain functionalities may not be made available to you as a result. If you do not provide personal information, we may not be able respond to your requests or provide you with marketing we believe you may find valuable.

 

HOW DOES DUCHATEAU COLLECT INFORMATION ON THE SITE?

Duchateau engages in both active and passive data collection and processing. We collect through the site personal information you may input, including your name and email address. The Site also employs click stream tracking, which collects the website you came to the Site from, your browser, where you go within the Site, and any search terms used. Some of this information obtained can be used to identify you while other information is collected on an anonymous basis.

While visiting our website, we may ask that you provide certain information. Duchateau collects information in many ways, including but not limited to, requesting personal information when you purchase products or services, sign up for our newsletter, register a product warranty, contact us with a question or concern, or apply for employment with us. When you apply for employment, we ask for your job interests, background, and resume information in order to process your application. We may also use third party providers of customer information to improve the accuracy and completeness of our customer database, to increase our understanding of our customers, and to identify potential customers.

A “share” tool provided on our website and/or in our emails allows you to send information about our products and offerings to another person. When you use these offerings, we may ask you for the name and information of the other person, and that information will be collected and processed as all other personal information is collected and processed by us. By providing another person’s information to us, you represent that you have the authority to do so.

We have several different legal grounds on which we collect and process personal information, including (a) as necessary to perform a transaction, (b) as necessary to comply with legal obligation, (c) your consent, and (d) as necessary for our legitimate interests. Once your information is collected and processed, we retain your information for as long as you remain a customer, for as long as you continue to visit and/or use the Site, or for as long as you continue accepting marketing communications from us, whichever is longest.

 

HOW DOES DUCHATEAU USE THE INFORMATION COLLECTED?

We use the information collected to fulfill requests for products, services, or information; personalize your user experience by using your preferences to shape our recommendations about the merchandise which might be of interest to you; transmit your data to third party service providers; administer promotions; tailor advertising efforts; measure and improve the effectiveness of our website, our marketing endeavors, or our products or services; tailor our online or in-store offerings to your preferences; administer surveys; send marketing communications from us or third party service providers which we feel you may be interested in or for other business purposes; and provide customer service or troubleshooting assistance to you.

We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or otherwise significantly affecting you.

 

HOW DOES DUCHATEAU PROTECT CUSTOMER INFORMATION?

Duchateau takes, and requires its suppliers to take, appropriate steps to keep your personal information confidential. Although we cannot absolutely guarantee there will never be a security problem, we have put in place appropriate security measures to guard against the loss or misuse of the information collected through this Site.

 

WHAT INDIVIDUAL RIGHTS DO YOU HAVE REGARDING YOUR INFORMATION?

You have a number of rights regarding the collection and processing of your personal information by us. You may request access to the personal data we have collected and/or processed from you. If the data we have for you is incorrect, you have a right to correct the data. This includes augmenting the data where currently incomplete. You have the right to be forgotten, or the right to require us to delete your data from our database, if certain requirements are met. In these cases, we retain only that information which we are required to retain for legal or business purposes. You have the right to withdraw your consent to our collection and processing your data at any time. If your data has already been collected by us, you have the right to restrict or suspend us from processing your personal data. You have the right to object to our processing of your personal data for direct marketing purposes. Finally, you have the right to complain to a supervisory authority about our collecting and processing your data.

 

DOES DUCHATEAU USE “COOKIES” AND OTHER TRACKING TOOLS?

We use technologies on the Site including cookies, HTML, and pixel tags to prevent fraud, improve security, assess website performance, deliver content to you that is relevant to what you view on our website and elsewhere on the web, and provide you with enhanced functionality.

A cookie is a small data file a website may send to your browser and may then be stored on your device. Our website uses cookies to simulate a continuous connection. Our cookies let us identify you when you use our website and “remember” information about your preferences and past visits. This can allow you to move within areas of our website without reintroducing yourself. Most browsers can be set to detect cookies and give you an opportunity to reject them, but refusing cookies may, in some cases, inhibit or preclude your use of the Site or its features.

HTML (the language some websites are coded in) may be used to store information on your computer or device about your website usage activities. This information can be retrieved by us to determine how the Site is being used by our visitors, how it can be improved, and how we can customize it for our users.

A pixel tag (also known as a “clear GIF” or “web beacon”) is a tiny image – typically just one-pixel – that can be placed on a web page or in our electronic communications to you in order to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you’ve opened one of our emails or seen one of our web pages. You may opt out of this pixel tag by visiting https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-consumer-choice/.

Our website may also use other technologies to track which pages on our website our visitors view. The non-identifiable click-stream data helps us understand how visitors use our website. We automatically collect the address of the website you came to the Site from, which browser you use to view our site, and any search terms you enter on the Site. Among other things, this information enables Google to generate analytics reports on the overall usage of the Site. To opt-out of your Site usage being included in our Google analytics reports, you may follow the instructions at the link included in this paragraph. In addition to Google Analytics, you may have opted into other Google features or applications that interact with the Site, such as Google signals, which may associate our or third-party website data with location-based analytics. Subject to your permissions with Google, we may have access to and use such analytics to send you refined marketing information, enhance the Site, or identify an Authorized Dealer location nearest to you. You may access, manage, and/or delete this information with Google by visiting https://myactivity.google.com/myactivity. The Site may use location based services to verify your location, deliver you relevant content and/or advertising based on your location.

The above tracking technologies may be deployed by us and/or by our service providers or partners on our behalf. These technologies enable us to assign a unique number to you and relate your website usage information to other information about you, including your personal information.

We may also contract with third party advertising partners to serve advertisements on our behalf across the internet and sometimes on this site. They will collect and use non-identifying information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by participating partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices and Aboutads.info at http://www.aboutads.info/choices/. You have the right to opt out of receiving these personalized advertisements. Opting out will not in any way affect your use of our site. Our website does not honor web browser do-not-track settings.

 

DOES DUCHATEAU USE THIRD PARTY SERVICE PROVIDERS?

Our website may use third party service providers to serve advertisements, send emails, and analyze website traffic on our behalf. These companies may use technologies similar to those outlined above to measure the effectiveness of advertisements and emails. They may also use information about your visits to this Site and other websites so that we can provide advertisements about goods and services of interest to you. For this purpose, we may also provide these third party service providers non-identifiable information about your site navigation and purchases. We require all our third party service providers to take steps to protect the information we provide to them, whether the information is identifiable or non-identifiable.

 

WILL DUCHATEAU DISCLOSE THE INFORMATION IT COLLECTS TO OUTSIDE PARTIES?

Duchateau does not sell, trade, or rent your personal information to outside parties. In addition to the kinds of information sharing you might expect, such as displaying what you voluntarily post to public areas on our website, we may share your information:

  • when we believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud, respond to a government, judicial, or other legal request, or to comply with the law;
  • in connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets or wind down of business (your information may be among the assets).

We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third party vendors, but in no case will this aggregate information include your name or contact information.

 

WHAT ARE THE INFORMATION POLICIES OF DATA COLLECTED ON SOCIAL MEDIA PAGES AND FEATURES?

We maintain a presence on several social networking and blogging platforms and we may also incorporate some third party social networking features onto our website. Through these platforms and features, we receive limited personal information about you and your use of social media. This Policy applies to that information equally. In addition, third party social networking platforms have their own privacy policies that explain how the third parties that provide them will use and protect your information. In accordance with those policies (and your privacy settings within your social networking accounts) information about your activities on our social media accounts may be published to your social media accounts (e.g., liking a Duchateau photo on Facebook may be published on your Facebook timeline).

 

DOES THIS POLICY APPLY TO WEBSITES LINKED ON THE SITE?

This Site may provide links to websites not operated by Duchateau. Duchateau assumes no responsibility for third party websites, including but not limited to the privacy practices of those third party websites. We recommend you review the privacy policies of every website that collects personal information from you. This Policy does not apply to any third party websites except as specified herein.

 

DOES DUCHATEAU ENGAGE IN CROSS-BORDER DATA TRANSFERS?

Our computer systems are currently based in the United States, so your personal information will be processed by us in the United States where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. Where permitted by applicable law, by submitting your personal information to this Site, you consent to the transfer of your personal information within the United States. We take steps to securely maintain personal information transferred into and within the United States.

 

HOW CAN CUSTOMERS OR VISITORS BECOME INFORMED ABOUT CHANGES TO THE POLICY?

We will post the most recent version of the Policy on this page so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We encourage you to revisit and review this Policy periodically to check for any updates. In some cases, we may also tell you about changes by additional means, such as by sending an email to the email address we have on file for you. We may also request your consent to the changes.

 

YOUR CALIFORNIA PRIVACY RIGHTS

Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship: (a) a list of the categories of personal information, such as name, email, and mailing address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please submit your request to legal@duchateau.com. We will respond to these requests within thirty (30) days. Requests that come by other means may result in a delayed response.

 

HOW DO I CONTACT DUCHATEAU?

You may contact Duchateau in writing, over the phone, or through email. Visit our Contact Us page at the Site to contact Duchateau. Duchateau may also be contacted at the following:

 

Duchateau Corporate

Attn: Website Privacy Policy

8480 Miralani Drive

San Diego, California 92126

legal@duchateau.com

Toll Free: 1-888-382-4283

(858) 790-3139

 

Effective Date: March 29, 2019.