Brings 30 years of customer service experience to growing custom flooring company; Previously held leadership positions with HD Supply and Cox Communications
SAN DIEGO – DuChâteau®,an innovator in the fine manufacture of luxury architectural finishes from custom flooring to wall coverings, has named Dennis Whitler its new customer service manager.
Whitler will oversee DuChâteau’s customer service and claims teams, providing training and coaching programs designed to offer the company’s clientele with the highest levels of customer support. He will also be tasked with helping support the company’s sales operations, warehouse and delivery functions, while providing call center support and guidance on product maintenance.
Whitler has more than 30 years of diverse customer service experience, including 10 years in senior management positions. His expertise includes customer experience and retention, project management, technical support and vendor management. He is based at DuChâteau’s headquarters in San Diego and reports to Jim Heaton, the company’s chief operating officer.
“Dennis has a long and impressive track record of building highly effective customer service teams, which is critically important to our business,” Heaton said. “As we grow in existing markets and expand into new ones, it will be imperative that we continue to provide a truly exceptional customer experience that aligns with the elegance, style and beauty of our products. Dennis and his team will ensure we meet this goal.”
Whitler joins DuChâteau from HD Supply, where he served as a customer service and call center manager for special orders for the previous two years. Prior to that he spent 28 years in numerous roles with Cox Communications, including contact center manager for inbound customer service and technical support, sales operations and support manager, and field collections supervisor. He earned his B.S. in Business Management from the University of Phoenix.
Whitler said the opportunity to develop a truly elite customer service team in support of the values and vision of the company is what attracted him to DuChâteau.
“The opportunity to join a successful, reputable company like DuChâteau and to put my stamp on the customer service side of the business was very attractive to me,” he said. “I look forward to growing and molding the team and helping the company continue to set the standard for outstanding customer service in our industry.”
The first regional flooring company to distribute its products nationwide with its own direct sales force, DuChâteau has implemented strategic growth plans the past two years to introduce new flooring and wall covering product lines and expand into new markets in the Midwest and on the East Coast.
The company recently introduced five new luxury vinyl plank collections, which capture the natural beauty of wood and stone, while offering a remarkably durable and low-maintenance flooring option. It plans to introduce new non-wood visuals, such as porcelain and concrete, to its luxury vinyl line this year and is also investing significant resources into its wall coverings division.
Headquartered in San Diego, DuChâteau has a presence in seven countries across the globe, including Australia, China, the Dominican Republic and Mexico. The company’s incredibly personal design statements are appreciated by some of the world’s most prestigious brands, including The Ritz Carlton, Ian Schrager hotels, Saks Fifth Avenue, Whole Foods and Augusta National Golf Club.
DuChâteau® is a growing and innovative lifestyle brand that specializes in the design and manufacture of luxury architectural elements from custom flooring to wall coverings, doors, furniture and more. Founded in 2008, DuChâteau has grown from an initial vision of its founders to become a global company and recognized innovator in elegant, European-style flooring, with award-winning designs found in fine hotels, retail outlets and homes. Created using an unparalleled marriage of old-world traditional craftsmanship with natural materials, proprietary processes and advanced technology, DuChâteau’s products can add sophistication, elegance and style to any space. The company’s hardwood floors and wall coverings embody European style and luxury and require minimal maintenance. DuChâteau is committed to showcasing the luxury and beauty of nature without compromising the environment. DuChâteau offers wood products that contribute to LEED credits. The company is also a proud member of the U.S. Green Building Council. The company is based in San Diego and has manufacturing facilities at its headquarters, as well as in Mexico and China. For further information, please visit http://duchateau.com/.
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